Billing & Refund Policy

1. Free trial

Your plan starts with a 3-day free trial. A payment card is required to begin. You are not charged during the trial. If you do not cancel before the trial ends, your selected plan begins and your card is charged automatically. You may also start your paid plan early at any time during the trial.

2. Recurring billing

Paid plans renew automatically each month until cancelled, charged in advance to your card via Stripe. Prices are in EUR and include applicable taxes.

3. Cancellation

You can cancel anytime from your billing settings. Cancellation stops future renewals and you retain access until the end of the current paid period. We do not provide prorated refunds for partial periods unless required by law.

4. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract for a digital service, without giving a reason. SmartPedigrees is a digital service that is supplied as soon as your plan starts. By starting your plan (including starting a paid plan early during the trial) you expressly request that we begin providing the Service immediately and you acknowledge that, once the Service has been fully performed, you lose your right of withdrawal. Where the Service has only partially been performed within the 14-day period, you may still withdraw and we will refund an amount proportionate to what has not yet been provided.

To withdraw, send an unambiguous statement to latomixcontact@gmail.com within the withdrawal period. We will refund any eligible amount using the same payment method, without undue delay.

5. Refunds

Outside the statutory withdrawal right described above, and because a free trial is provided before any charge, fees for billing periods that have already started are generally non-refundable. We may still issue refunds at our discretion — for example for a clear billing error or a prolonged service failure on our side. Nothing in this policy limits the mandatory consumer rights you have under Bulgarian or EU law.

6. Failed payments

If a renewal payment fails, we retry the charge for a short period. If it continues to fail, your subscription is cancelled and workspace access is restricted until you resubscribe. Your data is retained as described in our Privacy Policy.

7. Dispute resolution

If you have a complaint, please contact us first and we will try to resolve it. As a consumer in Bulgaria, you may also refer disputes to the Bulgarian Commission for Consumer Protection (Комисия за защита на потребителите) at kzp.bg or to the competent Bulgarian courts. Mandatory consumer protections in your country of residence are not affected.

8. Contact

Billing questions or refund requests? Email latomixcontact@gmail.com.